LCH-03 — Pilot (2 weeks) — support, daily triage, hotfixes (Anis)
Two calendar weeks with a limited group of delegates and resellers in production: daily KPI and defect review, server and back-office hotfixes.
| Field | Details |
|---|---|
| Task code | LCH-03 |
| Phase | P2 — Acceptance, go-live & pilot |
| Product scope | V1 |
| Status | Planned |
| Start | Wed 30 Dec 2026 |
| Due | Thu 14 Jan 2027 |
| Responsible | Anis — Full-stack developer |
| Co-responsible | — |
| Effort | 10 person-day(s) planned · 10 from scratch · size L |
| Area · app | Launch · shared |
| Depends on | LCH-02 |
| Unblocks | LCH-04 |
| Milestones | Pilot go / no-go |
Summary
Two calendar weeks with a limited group of delegates and resellers in production: daily KPI and defect review, server and back-office hotfixes.
Description
The cahier plans a pilot with a limited group of delegates and resellers before generalisation (§14; OPS-06, ANA-04). For two calendar weeks in production, Anis runs daily operations for the server and back-office: a daily review of pilot KPIs (adoption, share of orders via app and web, confirmation queue age, visits done, sync conflicts, push and SSE delivery, crash-free sessions from Imad's apps), daily defect triage, hotfixes through hotfix/… branches, and direct support to HOCO's staff. The pilot ends with a report and a retrospective that feed the improvements of LCH-04. Out of scope: mobile hotfixes (Imad's pilot task) and new features.
Subtasks
| # | Subtask | Owner |
|---|---|---|
| 1 | Pilot dashboard of KPIs (ANA-04) and operational metrics (queue age, sync conflicts, dead jobs, SSE connections) | Anis |
| 2 | Daily 15-minute review with HOCO: KPIs, incidents, feedback | Anis |
| 3 | Daily defect triage with severity and target fix date | Anis |
| 4 | Server and back-office hotfixes via hotfix branches with regression tests and production deploys | Anis |
| 5 | Monitoring watch: errors, slow queries, queue depth, backups | Anis |
| 6 | Decision log updates for rule changes requested in the pilot (settings vs code) | Anis |
| 7 | Pilot report and retrospective with HOCO, Imad and Akram | Anis |
Deliverables
- Pilot KPI dashboard and daily review notes
- Hotfix releases with changelog
- Pilot report and prioritised improvement backlog for LCH-04
Acceptance criteria
- Daily reviews held on every working day of the pilot (OPS-06)
- Every blocking incident is fixed or worked around within one working day
- KPIs of ANA-04 are reported for the full pilot period
- The pilot report lists the improvements with priority and owner
Requirements covered
| Requirement | Title | Release |
|---|---|---|
| OPS-06 | Pilot with a limited group of delegates and resellers, then progressive generalisation | V1 |
| ANA-04 | Success KPIs tracked: adoption, field conversion, digitalisation share, tour performance, loyalty, operational quality | V1 |
Test measures
- Regression suite on every hotfix before deploy
- Weekly backup restore spot check
Risks
- Pilot users fall back to phone/WhatsApp ordering — back-office phone orders (BO-40) count as digital entries, and the KPI tracks the channel mix
KPI
- Delivered by Thu 14 Jan 2027 within 10 person-day(s).
- Every acceptance criterion above demonstrated before hand-off; linked requirements' acceptance criteria pass.
- Zero open critical defects, permission gaps or data-integrity regressions at sign-off.
Generated from content/plan/tasks.json by scripts/generate-team-tasks.mjs. Dates are computed by the scheduler (Sunday–Thursday weeks, holidays excluded) — change the plan, not this page.
LCH-02 — Training — administrators, managers and pilot delegates
Admin and manager sessions on the back-office; delegates trained on a full tour scenario; reseller quick guide distributed.
LCH-04 — Pilot improvements — server & back-office
Prioritised fixes and adjustments from the pilot retrospective; decision log updated.