LCH-02 — Training — administrators, managers and pilot delegates
Admin and manager sessions on the back-office; delegates trained on a full tour scenario; reseller quick guide distributed.
| Field | Details |
|---|---|
| Task code | LCH-02 |
| Phase | P2 — Acceptance, go-live & pilot |
| Product scope | V1 |
| Status | Planned |
| Start | Tue 29 Dec 2026 |
| Due | Wed 30 Dec 2026 |
| Responsible | Anis — Full-stack developer |
| Co-responsible | Akram |
| Effort | 1 person-day(s) planned · 2 from scratch · size S |
| Area · app | Launch · shared |
| Depends on | LCH-01, DQA-06 |
| Unblocks | LCH-03, LCH-03B, DQA-08 |
| Milestones | Pilot starts |
Summary
Admin and manager sessions on the back-office; delegates trained on a full tour scenario; reseller quick guide distributed.
Description
The cahier requires training of administrators and managers, delegates on a full tour scenario, a reseller quick guide and admin documentation (§13.3; OPS-03). This task prepares and runs role-based sessions on the back-office (order confirmation queue, catalog and the three prices, stock and inventories, CRM and account validation, field planning and live follow-up, returns and after-sales, finance), trains pilot delegates on a full tour with the delegate app (start, check-in, checklist, report, prospect sign-up, invitation, assisted order, close, offline behaviour), and distributes the reseller quick guide designed by Akram (DQA-06). Training runs on pre-production with training data. Out of scope: generalisation-wave training (LCH-05).
Subtasks
| # | Subtask | Owner |
|---|---|---|
| 1 | Training plan per role (super admin, commercial admin, stock, finance, delivery, direction, delegate) with session agendas | Anis |
| 2 | Training dataset on pre-production (orders to confirm, returns, claims, a tour per delegate) | Anis |
| 3 | Back-office sessions for administrators and managers with hands-on exercises | Anis |
| 4 | Delegate session: full tour scenario on devices including offline and sync | Anis |
| 5 | Reseller quick guide (sign-up with customer type, catalog filters, order and live tracking, returns, WhatsApp support) | Akram |
| 6 | Admin documentation and support procedures (who to call, defect reporting, password resets) | Anis |
| 7 | Attendance sheet and feedback form; open questions fed into the pilot backlog | Anis |
Deliverables
- Training plan and slides per role
- Reseller quick guide (PDF, French) distributed to pilot resellers
- Admin documentation and support procedure page in the docs site
- Attendance and feedback records
Acceptance criteria
- Every pilot administrator, manager and delegate attended a session (OPS-03)
- Each delegate completed a full tour scenario on their own device during training
- The reseller quick guide is approved by HOCO and sent to pilot resellers
- Support procedures are published and known to HOCO's support staff
Requirements covered
| Requirement | Title | Release |
|---|---|---|
| OPS-03 | Training: administrators and managers, delegates on a full tour scenario, reseller quick guide, admin documentation and support procedures | V1 |
Test measures
- Post-session exercise check (each trainee confirms an order or closes a tour)
- Feedback form review with action items
Risks
- Delegates unavailable at the same time — two shorter sessions and a recorded walkthrough
KPI
- Delivered by Wed 30 Dec 2026 within 1 person-day(s).
- Every acceptance criterion above demonstrated before hand-off; linked requirements' acceptance criteria pass.
- Zero open critical defects, permission gaps or data-integrity regressions at sign-off.
Generated from content/plan/tasks.json by scripts/generate-team-tasks.mjs. Dates are computed by the scheduler (Sunday–Thursday weeks, holidays excluded) — change the plan, not this page.
LCH-01 — Production go-live — deploy, import data, monitoring
Production deploy, initial import of products/resellers/users, monitoring and alerting live, apps published on the Play closed track for pilot users.
LCH-03 — Pilot (2 weeks) — support, daily triage, hotfixes (Anis)
Two calendar weeks with a limited group of delegates and resellers in production: daily KPI and defect review, server and back-office hotfixes.